Terms of Use
By using the SupplySimplify platform, you agree to the following terms. Please read carefully and contact us for any unclear sections.
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Effective Date: January 4, 2025
π§ Legal Contact: [email protected]
ποΈ Governing Law: Laws of the United States
1. General Terms
1.1 Parties
- Service Provider: SETTE TECHNOLOGICAL SOLUTIONS YAZILIM SANAYΔ° VE TΔ°CARET ANONΔ°M ΕΔ°RKETΔ°
- Platform: SupplySimplify.com website and related applications
- User: Individual or legal entities using the platform
1.2 Subject of Agreement
This agreement regulates the terms of use for B2B supply chain services provided through the SupplySimplify platform.
β οΈ Important: By starting to use the platform, you are deemed to have accepted these terms. If you do not accept the terms, please do not use the platform.
2. Platform Services
2.1 Offered Services
Buyer Services
- Creating supply requests
- Quote comparison
- Order management
- Invoice tracking
Supplier Services
- Product catalog management
- Quote submission
- Order processing
- Customer relations
2.2 Service Levels
Uptime Target: 99.5% system availability
Support Response: 4-hour response during business hours
Maintenance Window: Sunday 02:00-06:00
3. User Obligations
3.1 Account Security
- Provide accurate and up-to-date information
- Ensure password security (minimum 8 characters, upper/lowercase letters, numbers)
- Do not share account information with third parties
- Report suspicious activities immediately
3.2 Platform Usage
β Permitted Use
- Commercial supply chain activities
- Legal product/service transactions
- Using platform features for their intended purpose
- Professional communication with other users
β Prohibited Activities
- Illegal product/service sales
- Use of fake information/documents
- Threatening system security
- Spam or harassing behavior
3.3 Content Responsibility
- All content you upload belongs to you and you are responsible for it
- You cannot upload content that violates copyright
- You cannot provide misleading product information
- You cannot share defamatory content about competing companies
4. Financial Terms
4.1 Pricing Model
π³ Subscription Fees
- Monthly/annual subscription packages
- Transaction-based commission rates
- Additional module fees
- Premium support service fees
4.2 Payment Terms
- Payment Method: Credit card, bank transfer, virtual POS
- Billing Period: Monthly prepayment
- Late Fee: 2% monthly late fee applies
- Currency: US Dollar (USD)
4.3 Cancellation and Refund
- Cancellation Period: Free cancellation within 14 days of service start
- Refund Policy: Pro-rata refund for unused period
- Transaction Commissions: No refund for completed transactions
- Refund Timeline: Refund within 30 days after cancellation request
5. Intellectual Property Rights
5.1 Platform Rights
The SupplySimplify platform, its logo, design, source code, and all technical infrastructure are within the intellectual property rights of SETTE TECHNOLOGICAL SOLUTIONS A.Ε.
5.2 User Content
- You own the copyrights to the content you upload
- You are deemed to have granted us necessary licenses for platform operation
- Your permission is required to copy or distribute content
- We reserve the right to intervene immediately in case of violations
5.3 Brand Protection
"SupplySimplify" is a registered trademark. Unauthorized use is prohibited and legal action will be taken.
6. Privacy and Data Protection
Processing of your personal data is carried out within the scope of our Privacy Policy.
6.1 Data Security Commitments
Encryption
Data transfer protection with SSL/TLS
Storage
ISO 27001 certified data centers
Access
Limited personnel access
6.2 Data Retention Periods
- Account Data: As long as the account is active
- Transaction Records: Legal obligation period (10 years)
- Log Records: 2 years
- Communication Records: 3 years
7. Liability Limits
7.1 Platform Responsibilities
β Areas We Are Responsible For
- Platform infrastructure operation
- Data security measures
- Service continuity
- Technical support services
7.2 Disclaimer of Liability
β Areas We Are Not Responsible For
- Commercial disputes between users
- Product quality and delivery issues
- Third-party service failures
- User-caused data loss
- Force majeure situations
7.3 Damage Limits
π° Maximum Compensation: In case of any damage, our compensation liability is limited to the total subscription fee you paid in the last 12 months. No liability is accepted for indirect damages (loss of profit, business loss, etc.).
8. Contract Termination
8.1 Normal Termination
- User Termination: 30 days advance written notice
- Platform Termination: 60 days advance written notice
- Automatic Renewal: Automatically extends if termination is not notified
8.2 Termination for Just Cause
β οΈ Immediate Termination Reasons
- Serious violation of terms of use
- 30-day delay in payment obligations
- Illegal activities
- Threatening platform security
- Harming other users
8.3 After Termination
- Data Storage: Data backup for 90 days
- Data Download: You can download your data within 30 days
- Payment Obligations: Debts before termination date continue
- Privacy: Data protection obligations continue
9. Dispute Resolution
9.1 Amicable Resolution
In case of any dispute, resolution through negotiation is sought first. For this purpose, you can contact [email protected].
9.2 Mediation
If an amicable solution cannot be reached, application can be made to the American Arbitration Association.
9.3 Jurisdiction
ποΈ Competent Court: Courts of the United States
π Applicable Law: Laws of the United States
πΌ Consumer Rights: Consumer courts have jurisdiction (for B2C transactions)
9.4 Statute of Limitations
- Invoice Disputes: 30 days
- Service Quality Complaints: 6 months
- General Claims: 2 years
10. Final Terms
10.1 Contract Changes
- Terms of use may be changed unilaterally
- Important changes are notified 30 days in advance
- Minor updates are announced on the website
- Continuing to use means accepting the changes
10.2 Partial Invalidity
If any provision of this contract is deemed invalid, the other provisions remain valid.
10.3 No Assignment
You cannot transfer your rights and obligations arising from this contract to third parties.
10.4 Contact Information
π Legal Contact
π§ Email: [email protected]
π Address: Celal Bayar University, No:22, Muradiye District, Yunusemre, 45140 Manisa, Turkey
π Phone: Only written applications accepted
β° Business Hours: Monday-Friday 09:00-17:00
β Acceptance Declaration
I declare that I have read, understood and accepted these terms of use. I commit to comply with these terms by using the SupplySimplify platform.